Store Policy

Thank you for choosing our Off Black Hair custom-made wigs. We strive to provide you with high-quality products that meet your specific preferences. However, due to the nature of custom-made wigs and hygiene concerns, we have implemented the following return policy:

  1. No Refunds: Once your custom-made wig order has been placed and payment has been processed, we do not offer any refunds. This policy is in place to ensure fairness and prevent misuse of our services.

  2. No Exchanges: We do not offer exchanges for custom-made wigs. Each wig is individually crafted to meet your unique specifications, making it unsuitable for use by anyone else.

  3. Accurate Order Information: It is important to provide accurate and detailed information when placing your custom wig order, including measurements, color preferences, and any other specifications. We are not responsible for any inaccuracies or mistakes made during the ordering process.

  4. Quality Assurance: We take great care to ensure that every custom-made wig meets our strict quality standards before it is shipped to you. In the unlikely event that your wig arrives with manufacturing defects or errors on our part, please contact our customer support within 48 hours of receiving the product.

  5. Damaged or Incorrect Items: If you receive a damaged or incorrect custom-made wig, please notify us within 48 hours of delivery with supporting photographic evidence. We will review the case and, if found valid, provide a suitable resolution, which may include repair or replacement of the wig.

  6. Hygiene Considerations: Due to hygiene reasons, we cannot accept returns or exchanges for custom-made wigs once they have been worn, altered, or had their tags removed. Please ensure that you are satisfied with the product before removing any tags or altering it in any way.

  7. Shipping Costs: The cost of shipping a custom-made wig back to us for any reason is the customer's responsibility. We recommend using a trackable and insured shipping method to ensure the safe return of the item.

Please carefully review your order details and specifications before finalizing your purchase. By placing an order for a custom-made wig, you acknowledge and accept the terms and conditions of our return policy, including the no refund and no exchange policy.

If you have any questions or concerns regarding our return policy or need further assistance, please contact our customer support team. We are here to help and ensure your satisfaction with our products and services.